Customer Operations. Rebuilt for the AI Era.
ICX brings AI Agents, Human Agents and Conversation Intelligence into one autonomous customer-experience platform.
Mission-Critical Customer Operations Powered for Industry Leaders
Today’s customer experience stack is fundamentally fragmented.
Enterprise contact centers were never engineered for the AI era. Instead, organizations have layered point solutions on top of legacy PBX infrastructure, creating high costs, compliance leaks, and broken customer journeys.
Disjointed Vendor Sprawl
Enterprises stitch together separate telephony, IVR, ticketing, WhatsApp bots, and speech QA vendors. Data is trapped in silos.
Generic Bolt-On Chatbots
Off-the-shelf bots fail on real telephony. They lack deep domain training for banking, EHR workflows, or insurance regulations.
Pervasive Quality Blindspots
Manual QA teams listen to less than 2% of calls. Regulatory infractions, agent errors, and customer churn signals go unnoticed.
Escalating Per-Seat Penalties
Legacy contact centers charge expensive recurring licenses per seat, forcing businesses to choose between cost and customer reach.
Cold, Frustrating Handoffs
When bots fail, the call transfers to a human who has zero context. Customers are forced to repeat account numbers and problem details.
Fragile Custom Integrations
Every CRM update or PBX patch breaks brittle custom middleware, causing prolonged outages and security vulnerabilities.
Stop stitching point solutions. Run on a single autonomous customer OS.
Haloocom ICX unifies human agents, autonomous bots, and conversation intelligence into one real-time orchestration platform.
Customer Experience. Unified in One Platform.
ICX is Haloocom's Autonomous Integrated Customer Experience Platform that unifies human agents, autonomous AI agents, and conversational intelligence into one coherent architecture.
Complete workspace for human agents with inbound/outbound telephony, supervisor whisper/barge, and contextual warm handoffs from AI agents.
“If it’s Voice, it’s HEXA.” Pre-trained vertical AI agents capable of resolving 70–80% of customer inquiries in 40+ languages with sub-200ms latency.
Monitors every single call and chat across human and AI agents. Real-time sentiment scoring, automated compliance verification, and supervisor alerts.
One Platform. Three Operating Modes.
Enterprises no longer need to choose between human contact centers and AI chatbots. ICX gives you three distinct, tightly synchronized operating modes on a single platform.
Connect 7 — The omnichannel workspace for human customer-experience teams.
Connect 7 provides an enterprise contact-centre workspace with real-time telephonic switching, multi-channel queues, supervisor whisper/barge capabilities, and contextual handoffs from HEXA AI.
How the three work together
The future of customer experience is neither purely human nor purely automated. ICX provides friction-free handoffs where AI resolves routine requests and empowers human specialists during critical moments.
Connect 7 is a unified omnichannel contact center solution that brings inbound and outbound telephony, WhatsApp, email, and web chat onto a single platform. With intelligent routing and queues, live AI-powered agent assistance and transcription, zero-context-loss warm handoffs, and seamless CRM integration with Salesforce and Zoho, Connect 7 enables faster resolutions, more productive agents, and consistent customer experiences across every interaction.
Hexa AI is an advanced AI-powered voice assistant designed to transform customer interactions, streamline operations, and accelerate business growth. With under 200 ms neural speech latency, support for 40+ global languages and accents, dynamic emotion and tone adaptation, sub-second interruption handling, autonomous database and API execution, and instant warm call transfers, Hexa AI delivers fast, natural, and context-aware conversations at enterprise scale.
Decode AI is an AI-powered conversation intelligence and auditing platform for voice calls, emails, and chats. It automatically audits 100% of customer interactions with up to 95% accuracy, tracking sentiment and emotion, measuring regulatory and script adherence, generating call summaries, and logging insights directly into CRM systems. With real-time risk and escalation alerts and unified performance scoring for both human and AI agents, Decode AI helps businesses strengthen compliance, improve agent performance, and deliver better customer experiences.
Enterprises buy outcomes, not seats
Legacy contact centre platforms charge you per agent seat regardless of resolution or efficiency. ICX aligns directly with verified business outcomes.
| Dimension | Traditional CX | |
|---|---|---|
| Commercial Model | Buy software | Buy outcomes Shift from vendor licensing risk to guaranteed operational performance. |
| Pricing Structure | Pay per seat | Pay per interaction/outcome Never get penalized with higher software bills as your interaction volume scales. |
| Implementation | Build workflows | Deploy AI agents Pre-trained domain agents go live in days, eliminating months of custom workflow scripting. |
| Platform Complexity | Manage vendors | One operating platform Single pane of glass across human telephony, autonomous agents, and conversation QA. |
| Quality Assurance | Audit samples | Monitor every conversation Full 100% automated call/chat auditing with zero compliance blindspots. |
| Capacity Scaling | Scale headcount | Scale autonomously Instantly absorb 10x traffic spikes with sub-second response times and zero wait queues. |
Ready to transition from seat licenses to guaranteed business outcomes?
See how ICX typically cuts cost-per-resolved-interaction by over 60%.
Real business outcomes & case studies
Here is how Haloocom ICX translates raw conversational AI capabilities into measurable balance sheet impact and verified ROI.
Eliminate hold time & scale operations without headcount spikes
Serve every customer in 40+ languages with instant lead qualification
Audit 100% of conversations with real-time sentiment & compliance
Simulate your enterprise operational savings.
Adjust your current contact center parameters to estimate the impact of automating 65% of repetitive volume with HEXA AI and supervising 100% with Decode.ai.
Vertical AI Agent Family
HEXA AI is a family of autonomous, industry-trained AI agents.
Choose your dedicated AI agent. Each agent arrives pre-trained on domain-specific vocabulary, compliance mandates, and enterprise systems.
Pulse AI for Healthcare
Automates patient triage, doctor appointment scheduling, prescription refill reminders, and post-discharge follow-ups while integrating with top EHR systems.
Integrations, enterprise infrastructure & security.
Engineered for high-volume regulated enterprises. Haloocom ICX plugs into your existing telephony and core applications with zero vendor lock-in.
Connect your existing trunks with sub-second switching
Two-way sync without custom middleware headaches
How industry leaders run customer operations with ICX.
Real enterprise deployments delivering measurable business outcomes across voice, messaging, and human agent desks.
“Deploying Pulse AI alongside Connect 7 eliminated our morning OPD phone rush. Over 84% of follow-ups and schedule changes are completed autonomously, freeing human nurses for critical in-clinic patient care.”
Our GlobalFootprint: ConnectingContinents with AI Voice
Haloocom, a unit of Estontec Group, extends its reach across strategic global hubs, ensuring localized support and comprehensive service delivery. Our network of offices and authorized partners empowers businesses worldwide to harness the power of AI voice technology.
Customer Operations. Rebuilt for the AI Era.
ICX brings AI Agents, Human Agents and Conversation Intelligence into one autonomous customer-experience platform.